How To Write A Customer Service CV

Are you a customer service professional? Here is how to write a customer service CV.

What is special when it comes to writing a customer service CV you may ask? Melody Mwendwa a CV writing professional at Corporate Staffing Services says that a Customer Service professional must be able to portray the ability to perform the three most important aspects of a customer service job which is customer acquisition, satisfaction and retention.

“The other aspects that should come out clearly on the CV include good communication skills both verbal and written, ability to escalate problems and to educate clients” Adds Ms. Mwendwa

Read Also: 5 Steps to Write a CV that Makes an Impact in Seconds

How To Write a Customer Service CV

1. Contact information

This includes your official name, your telephone number and your official email address.

Remember, if you are using an alternative number on your CV in case you are not reachable, you need to inform the owner that you have include their number on the CV to avoid confusion when recruiters call for interview arrangements.

Your email address should also remain professional avoid the use of nicknames when setting up an email address.

2. Personal profile

This is the section where you summarize your expertise, skills and experience that you possess in the customer service industry. Remember this is where you grab the recruiter’s attention thus; it should be kept short, simple and precise.

Example

I am an experienced customer services executive with many years of invaluable experience working in the customer support department. I have the ability to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company to increase productivity and company profitability. Currently looking for a challenging role where I can exercise my skills and expertise in the industry.

3. Education

You have all seen on different job advertisements there is always the qualification section asking for someone with particular certification so it is important to include your education background on the CV so as to provide the recruiter with the requirements they have asked for.

Remember to list your education from the most recent to the last one. Use bullets for formatting.

4. Keys skills and competencies

In this section the recruiter seeks to understand the specific skills you possess as a Customer Service professional.

“When drafting your skills remember to relate them to your industry and to the job you are applying for” Advises Ms. Mwendwa

Example

• Excellent customer facing, communication and rapport building skills
• Good problem solving skills along with the ability to maintain calm under pressure
• Strong ability to read and understand information and ideas presented in writing and to apply general rules to specific problems to produce answers that make sense
• Highly attuned to understanding and responding effectively to customers’ needs
• Ability to plan and manage complex administrative activities and processes
• Ability to establish effective working relationships with people at all levels

5. How to write a customer service CV-Work Experience

The work experience section includes your job title, the company you have worked for, the duration and your duties and responsibilities. Just like in your education background, you should start with the most recent position to the last one.

One thing you should note though, you are not supposed to copy paste your job description but summarize and come up with short precise sentences that explains your role in the position.

As mentioned earlier, as a customer service professional you need to show the recruiter that you possess experience in customer acquisition, satisfaction and retention, so let that be your guide as you write your CV

Example

Customer Care Representative;
XYZ Ltd, November 2008-May 2010;
Duties and Responsibilities:

• Attracted potential customers by answering product and service questions
• Suggested information about other products and services, opened customer accounts by recording account information
• Resolved product or service problems by clarifying the customer’s complaint
• Determined the cause of the problem, selected and explained the best solution to solve the problem, expedited correction or adjustment, followed up to ensure resolution
• Recommended potential products or services to management by collecting customer information and analyzed customer needs
• Prepared product or service reports by collecting and analyzing customer information

6. Lastly on How to write a customer service CV- Your referees

Referees are supposed to be people whom you have previously worked with in a supervisory or managerial level. They are the people recruiters use to get information on your work ethics so you should be careful when choosing whom to put on your CV as your referee.

Lastly, make sure that you include their official name, their contact details which include the telephone number and their official email address. Also remember that common courtesy dictates that you should inform the individuals that you have used them on your CV as your referees.

If you are a customer service professional why don’t you have your CV reviewed by our CV writing professionals here.

The writer is a Communications Officer at Corporate Staffing Services, a leading Recruitment firm that offers CV Writing, Job Placement & Career Advice. Contact us at www.corporatestaffing.co.ke Email: florence@corporatestaffing.co.ke