Job Objective/Purpose

Ensure the provision of high-quality laboratory diagnostic services in the clinic as defined by Avenue Healthcare’s policies, protocols, procedures, and standards.

Key Responsibilities

• Ensure that the clinic has the necessary equipment and ensure that they are in good working condition and submit a monthly equipment status report to the Branch Manager.
• Timely and accurate billing of laboratory services.
• Stock management:
• Do monthly stock takes of lab supplies and submit a stock take and short-term report to the Branch Manager
• Timely ordering and receiving of stock from the lab store to prevent outs
• Proper storage of lab supplies.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect, and report any fraud or criminal activity 
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits
• Review and act on quality indicator reports (IQC &EQA)
• Follow laid down lab-approved rules for the medical lab profession and adhere to Government and respective professional standards of care and treatment of patients.
• Ensure timely response to emergencies.
• Carrying out tests based on outlined SOPs & policies.
• Ensure all sentinel incidents/events are recorded and reported to the branch Manager within 24 hours using the provided tools.
• Ensure that the fridge temperatures and ambient temperature and humidity are charted twice daily and any error is reported to the Branch Manager.
• Ensure timely escalation of any urgent out-of-stock items to the laboratory store.
• Ensure that any issue about quality is escalated to the Lab Quality Manager.
• Infection control;
• Maintain and enforce infection control standards when carrying out lab tests.
• There is proper disposal of medical waste
• Equipment and other laboratory surfaces are properly disinfected with the right disinfectants
• Ensure client satisfaction through the high quality of service, effective communication, prompt feedback, and escalation of any unresolved issues to the Branch Manager.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures, and systems as outlined in the HRMIS.
• Prevention of lab-related errors by following the laid down policies and procedures on sample handling during pre-analytical, analytical, and post-analytical phases of testing.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A Degree/Diploma in Medical Laboratory Sciences or related disciplines 
• Minimum of 5 years experience 
• A Valid practicing license from KMLTTB 
• Organizational awareness and detail-oriented 
• Strong interpersonal and communication skills, Teamwork and reliability